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Routine security events handled by SOC analysts during business hours. Includes malware cleanup, account lockouts, and minor policy violations with documented remediation.
Initial Response:
Resolution SLA:
Team:
4 hours
72 hours
SOC Analyst L1/L2
Significant incidents with potential data impact. Dedicated IR lead with 24-hour coverage, executive notification, and legal/compliance coordination activated immediately.
Initial Response:
Resolution SLA:
Team:
1hours
24 hours
IR Lead + Forensics
Full-blown breach or business-critical compromise. All-hands emergency activation with C-suite notification, onsite deployment, law enforcement liaison, and 24/7 war room established within the hour.
Initial Response:
Onsite Deployment:
Team:
<15 minutes
72 hours global
Full IR Strike Team
Protecting networks, systems data from evolving.
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